Terms & Conditions
The Terms & Conditions below are set out terms for using our website
www.justplattersbyrose.com.au (our "Site" or "Website") and govern your access
to and use of our products and services.
Please read the terms carefully before using this site.
The use of our services constitutes the acceptance of these
Terms & Conditions.
General
This website, www.justplattersbyrose.com.au, is owned and operated by
Just Platters by Rose ("we", "us", "our").
We are a registered Australian business operating under the
ABN: 17 142 387 074.
To contact us, please email sales@justplattersbyrose.com.au.
Non-Liability, Consumption for Risk & Food Safety
All food items should be consumed within 2 hours after delivery to ensure the best quality and freshness.
Consumption of food items exceeding 2 hours time period once delivered
(and not refrigerated) becomes your own risk.
Leftovers can be refrigerated and eaten within 48 hours.
Leave platter box lid on once in fridge or store remaining food items
in an air-tight container.
Please note that crackers may lose their crisp & freshness.
Due to the nature of our food, please keep platters out of direct sunlight,
preferably in a shaded area.
After delivery Just Platters by Rose will not be liable for any resulting
illness for failure in taking health & hygiene measures in
handling and consuming our products.
We do not accept any liability for any loss, damage or injury that may
occur either directly or indirectly related to the presentation and
location of the platters if otherwise than in accordance
with our recommendations.
It is your responsibility to inform us of any food allergies or intolerances
in advance.
Please note that our produce is locally sourced, fresh and seasonal;
therefore, due to availability, we reserve the
right to substitute items when ingredients may not be available
due to seasonality.
All substitutions are of equivalent quality and value.
Allergy Information
Just Platters by Rose prides itself on using fresh and quality ingredients for
our valued customers.
Due to the nature of our products all of our platter boxes
may contain:
* Peanuts & Tree Nuts (e.g. cashews, almonds)
* Eggs and Milk
* Fish and Crustaceans (e.g. prawns, lobster)
* Sesame Seeds and Herbs
* Soybeans
* Wheat (gluten) and Lupin.
If you have any allergies or intolerances, please let us know prior to placing your order.
We will get back to you as soon as possible to discuss if your
order can still be fulfilled.
Please note that our platter boxes are not prepared in an allergen-free
environment; therefore, we cannot guarantee that our products are
allergen free.
Anyone with a food allergy should refrain from, or take extra caution from
consuming our products.
Placing an Order/Payment
To confirm your order, full payment is required.
If you are ordering via phone, text message or social media, PayPal payment
or Bank Transfer is required once order has been confirmed.
If payment has not been received within 24 hours of order, it will be cancelled.
Unfortunately, we do not have 'on-the-day' orders option.
We require at least 5 days notice, so we can arrange for fresh produce
to be picked up or delivered from our local suppliers.
We recommend placing orders for events and custom platters at least
two weeks in advance to ensure all produce and items are available.
By placing an order on our Site, you are making an offer to enter into an
agreement to purchase the product(s) in that order.
Orders will be deemed received by us at the time of your order, and you will
receive an order confirmation via your nominated email address.
It is your responsibility to ensure that the correct email address and contact
details are entered correctly with your order.
All platter boxes are required to be paid in full via our online store in order to
secure your booking and delivery date.
All prices shown on this website are in Australian Dollars (AUD).
Please note that platter boxes may differ from photographs seen on
our website and on our Social Media pages.
We try to create all platters identical; however, slight differences may
be present as each platter is created fresh and customised to order.
Contents inside platter boxes may vary depending on the size of the box.
Example, a small box will not be able to fit as many delights as a
medium or large box; however, it will be jam-packed with a variety of food items.
Cancellations
We understand at times plans do not go ahead, and should you wish
to cancel your platter box order, please cancel no less than 5 days
prior to the delivery date, otherwise the paid amount
will be forfeited.
Any cancellations before 5 days of delivery will receive a refund minus any
expenses incurred by our business in relation to the order up to the
date of cancellation.
Cancellation notice must be placed via email to sales@justplattersbyrose.com.au
Orders cannot be cancelled on the day of delivery. In the event you require
the order to be cancelled on delivery day, a refund will not be offered
and you will be charged a cancellation fee of the same price
of your platter box order.
If you need to change your delivery address, please notify us 48 hours prior
to your requested delivery date.
Cancellations for Table Setups
No refunds will be issued for all table setup orders. In an event you need to
change your date or times please let us know at least
five (5) days before setup date. All changes need to be emailed to
sales@justplattersbyrose.com.au
In an event that we cannot change your new date or keep your original date
due to unforeseen circumstances (e.g. Covid-19 Government lockdowns
or Force Majeure), a refund will be offered minus expenses incurred by
our business in relation to the order up to the date of cancellation.
Hours of Operation
We operate 7 days a week. Our delivery hours are 8am-7pm.
Delivery outside these hours will incur a 10% surcharge of the total amount
of the order
A surcharge exemption for delivery outside the deliver hours occurs for the
following delivery days:
Australia Day, Valentine's Day, Easter Saturday,
Easter Sunday, Easter Monday, Mother's & Father's Day,
Christmas & Boxing Day, and New Year's Eve and New Year's day.
Delivery
We deliver Sydney-wide and to Wollongong, Southern Highlands
and the Central Coast.
The delivery fee is payable in addition to the cost of your order,
and will be calculated at the checkout.
Free delivery is offered for orders over $300.
Just Platters by Rose assures that we do our best to ensure your product(s)
will arrive at your specified date and time of your order; however,
in an event that is out of our control, please allow time.
If this is the case, you will be notified immediately.
Please note that due to the nature of our products, your order cannot be
left unattended. In the case that no one is at the property to receive
the product(s) at the requested date and time of delivery, or if we are
supplied with an incorrect or incomplete address, the order will be returned to
Just Platters by Rose and a re-delivery fee will be incurred, at the cost of
our discretion.
Due to COVID-19 pandemic, we are offering contactless delivery, by request.
We will send you a text message or social media message to inform you
that we have placed your order at your front door.
Limitation of Liability
To the fullest extent permissible by law, Just Platters by Rose will
not under any circumstances be liable to you for any direct, indirect,
incidental, punitive or consequential losses of damages to any client, supplier,
person or property arising from the use of our website, services,
or products.
In particular we will not be liable to you for indirect and
consequential loss or damage, including without limitation, loss of profits,
sales or revenue, commercial or economic loss of any kind, loss of
goodwill or reputation, or loss or corruption of data, in contract, tort, under
any statute or otherwise (including negligence) arising
from or associated with our website or our products.
You acknowledge that the content on our website is provided for
general information only and is not intend to be advice that you should
rely on. Whilst we will in good faith make reasonable efforts to
provide you with accurate and up-to-date information on our website,
there may be instances where inaccuracies and disparities may occur.
Just Platters by Rose will not be liable for any errors or difference in our
product details, images, prices, or promotional information
on our website.
The limitation of liability set out above will not apply to any claim that is the
consequence of deception, dishonesty, willful falsification or deliberate
concealment by or on behalf Just Platters by Rose.
Force Majeure
Just Platters by Rose will not be liable for failures to perform its obligations
arising from any cause beyond its reasonable control, including
without limitation, accidents, fires, floods, storms, machinery malfunctions,
and breakdowns, strikes, supply shortages, lockouts, epidemics,
pandemics, government restrictions, wars, terrorist acts, or riots.
Website Viruses
Our website is constantly monitored for viruses or bugs; however, we cannot
guarantee that our Site is secure or free from viruses, bugs, errors,
defects, or omissions.
Just Platters by Rose is not responsible for any damages or losses
(direct, indirect, incidental or consequential) arising out of the use of
this Website.
You are responsible for instigating your own virus protection software.
Third Party Websites
Our Website, at times, contain links to other sites and resources by
third parties, which is provided for your information only.
Our inclusion of those links to a third party website does not imply any
endorsement of the material on our Website or, unless disclosed otherwise,
any sponsorship, affiliation or association with its owner.
Linking to Our Site
You may link our Website or mention our brand name, provided you do so
in a manner that is reasonable, legal and does not damage our
reputation or take advantage of it.
Just Platters by Rose reserves the right to withdraw linking permission
without notice. If you wish to make use of our content on our
website, please contact us.
Privacy Policy
We take our customer's privacy seriously and we only collect and
use your personal information for delivery of your orders, to update you
on your order, including delivery, and for customer support.
We do not sell, share or trade a customer's personal information
collected online with third parties.
Personal information collected online will only be for internal use only.
In exceptional circumstances Just Platters by Rose may be required
to disclose personal information, such as when there are grounds
to believe that the disclosure is necessary to prevent a threat to life or
health, or for law enforcement purposes.
Our Privacy Statement fully complies with the Privacy Act 1988.
You also confirm you have read and agreed to our Privacy Policy which
forms part of these Terms.
Copyright
All content included on this site, such as text, graphics, logos, button icons,
images, audio clips, digital downloads, data compilations, brand names,
product names, designs, software, and other materials
are the property of Just Platters by Rose.
The compilation of all content on this website is the exclusive property of
Just Platters by Rose, and is protected by the
Australian Copyright Act 1968.
All software used on this site is the property of Just Platters by Rose or
its software suppliers and is protected under the Australian Copyright Act 1968.
Just Platters by Rose will reserve the right at all times to protect its
intellectual property rights to the fullest extent of the law.
Such material must not be copied, republished, plagiarised, amended,
modified or embedded onto another website or platform in any way without
proper acknowledgement and prior explicit written consent of
the Intellectual Property Owner.
You acknowledge that copyright and intellectual property rights protect the
material on this site.
Compliance of Terms
By accessing our website and/or purchasing our products using this site
or any other method of sale, you agree to be bound by, and
comply with the above Terms & Conditions.
Please note that the above Terms & Conditions may be amended from
time to time and will be effective immediately.
In an event of updating or changing our website due to changes to our
products and services or operational priorities, we will not be responsible for
any liability to you. If you have placed an order, the Terms and Conditions
will apply to that order and are the terms that pertained at the time of
the placement of the order. By continuing to use our website after these Terms
have been modified, you agree to be bound by the changes to these Terms.
Applicable Laws
The Terms of Use above are governed by and construed in accordance with
the laws of New South Wales, Australia.
We agree to the exclusive jurisdiction of the courts of
New South Wales.
.