FAQ

 

 

 

 

 

 

 

 

Q. How much notice do you need for an order?

We require at least Five (5) days' notice to ensure we pick up/ receive

delivery produce from our local suppliers in time to prep, stock

and schedule deliveries.

This guarantees your order is as fresh as possible and delivered on time. 

Q. Can I place an order with less than 5 days' notice? 

It may be possible depending on your order and location.

Please Contact Us directly and we will try to accommodate your request. 

Q. Can I pick up my order? 

Unfortunately, at this stage, we offer no pick-up. 

Q. How much is delivery? 

The delivery fee is calculated at checkout based on your location. 

We offer free delivery for purchases over $500.

Q. I can't find my location on checkout what do I do? 

If you live outside of the delivery areas please Contact Us. We will advise you 

if it is possible to deliver to that location.

Q. Where do you get your food? 

We carefully pick all of our produce and food items from locally sourced suppliers,

including local farms and bakeries.

We pride ourselves on supporting other small Australian businesses. 

Q. Can I supply the food & Just Platters by Rose create the platters? 

 

 Due to the nature of our food, the safety and health of everyone we do 

not offer this option. 

Q.Can I order gluten-free, nut-free, vegan, and other special dietary 

requirement platters?

We try to cater to all dietary requirements. However, please note due to 

the nature of our food, we cannot guarantee that

the following will not be present:

* Peanuts & Tree Nuts

* Eggs, Milk & other Dairy

* Fish & Crustaceans

* Sesame Seeds

* Wheat (gluten) & Iupin. 

Q. Can I customise my platter boxes?

Of course! We are more than happy to create the perfect platters for you. 

Contact us via our Contact Us page, send us an email sales@justplattersbyrose.com.au

or leave us a social media message. 

Q. Do you do Grazing Tables/ Table Setups? 

Yes! Please contact us via our Table Setup page so we can discuss 

grazing tables options. 

* Please note due to the recent Covid outbreaks, the setup will be done contactless.

So we kindly ask if you can please have no one in the room or

close proximity to the setup while we are setting up;

this is to ensure the safety of everyone.

If you can, also please keep the area well ventilated.

 

If the above is not followed, regrettably we reserve our right to

leave the premises even if the setup is not fully complete.

No refund or credit will be issued. We apologise for any inconvenience. 

 

For the pickup of boards, crockery etc, this will be done contactless.

We will call you prior to our arrival.

Q. What are your terms for Table Setups? 

* Quotes are valid for 48 hours from the date of issue. This is due to the high demand

of table setup orders, once the quote is emailed, there is a 48-hour hold for

your date/time slot selected.

​Unfortunately, we cannot guarantee hold dates/time slots after the 48-hour period,

unless a confirmation is received and the deposit (or full payment) has been made.

​We apologise for any inconvenience and thank you for your understanding.

* All table setups require a bond for boards, crockery and all items. 

Bond for Boards & Crockery will be refunded after pick-up (next day).

Please have all boards and crockery cleaned and ready for collection. A cleaning fee of

$80 will be charged if boards and crockery are not cleaned upon collection.

 

Please do not wash or place in the dishwasher any of the wooden boards-

wipe with a cloth, paper towel or wipes, otherwise, the board/s get damaged.

If damaged the bond will not be refunded and an additional fee will be charged

                                                   accordingly to cover the replacement of the item/s.                                                                                                                                                      

Any items missing, damaged/broken valued more than the bond amount will be charged

upon collection via credit/debit card.  

 

A 50% deposit is required upon placing the order and the remaining 50% is to be paid

at least five (5) days of set-up/delivery date.

Alternatively, you are more than welcome to pay in full upon placing your order.

No refunds will be issued for all table setup orders. In the event, you need to change

your date or times please let us know at least ten (10) days before the delivery date.

All changes need to be emailed to sales@justplattersbyrose.com.au

In the event that we cannot change your new date or keep your original date

due to unforeseen circumstances (e.g., COVID-19 Government lockdowns or Force Majeure,

a credit/gift certificate will be offered)

Q. Are you Insured, Registered and Certified? 

Yes! We are insured, registered and certified. 

 

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