FAQ

 

 

 

 

 

 

 

 

Q. How much notice do you need for an order?

We require Two (2) days notice to ensure we pick up/ receive delivery produce from our

local suppliers in time to prep, stock and schedule deliveries.

This guarantees your order is as fresh as possible and delivered on time. 

Q. Can I place an order with less than 2 days notice? 

It may be possible depending on your order and location.

Please Contact Us directly and we will try to accommodate your request. 

Q. Can I pick up my order? 

Unfortunately, at this stage we offer no pick up. 

Q. How much is delivery? 

Delivery fee is added at checkout with a Flat Rate of $12

 Sydney-wide.

Currently we are no longer delivering to the below regions due to the 

recent Covid restrictions. We apologise for the inconvenience 

Wollongong 

Central Coast region

Blue Mountains region

Southern Highlands

We offer free delivery for purchases over $300.

We do not deliver outside of the Greater Sydney region. 

Q. I can't find my location on checkout what do I do? 

If you live outside of the delivery areas please Contact Us.

Q. Where do you get your food? 

We carefully pick all of our produce and food items from locally sourced suppliers,

including local farms and bakeries.

We pride ourselves on supporting other small Australian businesses. 

Q. Can I supply the food & Just Platters by Rose create the platter? 

 

 Due to the nature of our food, safety and health of everyone we do 

not offer this option. 

Q.Can I order gluten-free, nut-free, vegan, and other special dietary 

requirement platters?

We try to cater to all dietary requirements. However, please note due to 

the nature of our food, we cannot guarantee that the

following will not be present:

* Peanuts & Tree Nuts

* Eggs, Milk & other Dairy

* Fish & Crustaceans

* Sesame Seeds

* Wheat (gluten) & Iupin. 

Q. Can I customise my platter box?

Of course! We are more than happy to create the perfect platter for you. 

Contact us via our Contact Us page, send us an email sales@justplattersbyrose.com.au

or leave us a social media message. 

Q. Do you do Grazing Tables/ Table Setups? 

Yes! Please contact us via our Table Setup page so we can discuss 

grazing tables options. 

* Please note due to the recent Covid outbreaks, the setup will be done contactless.

So we kindly ask if you can please have no one in the room or

close proximity to the setup while we are setting up;

this is to ensure the safety of everyone.

If you can, also please keep the area well ventilated.

 

If the above is not followed, regrettably we reserve our right to

leave the premises even if the setup is not fully complete.

No refund or credit will be issued. We apologise for any inconvenience. 

 

For the pickup of boards, crockery etc, this will be done contactless.

We will call you prior to our arrival.

Q. Are you Insured, Registered and Certified? 

Yes! We are insured, registered and certified. 

​​